Terms and Conditions
Last updated on 20 Oct, 2024
1. Introduction
Welcome to ENSUD. By accessing or using our website (www.ensud.com), you agree to be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you should not use our services.
2. Use of the Website
By using our website, you confirm that you are at least 18 years old, or if under 18, using it under the supervision of a parent or legal guardian. You agree not to:
- Use the website for any unlawful purposes.
- Violate any applicable laws or regulations.
- Upload or transmit any harmful content like viruses or malware.
- Misrepresent your identity or affiliation with any person or organization.
3. Product and Service Information
We strive to ensure that the information on our website is accurate. However, we do not guarantee that all product descriptions, pricing, availability, or other content is error-free. We reserve the right to correct any inaccuracies, errors, or omissions and update information at any time.
4. Orders and Enquiries
Our website allows users to add products to their cart and place orders as an enquiry. By submitting an enquiry, you are expressing interest in purchasing the selected products. We will contact you through WhatsApp, email, or phone to confirm the final price, including delivery charges. You agree that this communication is part of the ordering process.
5. Payment
After the enquiry is confirmed, we will provide payment options via UPI, bank transfer, or other methods agreed upon during our communication. Full payment must be made before the products are dispatched unless otherwise agreed upon (e.g., Cash on Delivery).
6. Delivery Policy
Delivery charges will be based on the weight of the products and communicated at the time of order confirmation. We strive to ensure timely delivery, but delays may occur due to unforeseen circumstances beyond our control. We are not responsible for delays caused by third-party delivery services.
7. Cancellation and Refund Policy
- Cancellations of orders must be requested before dispatch.
- No cancellations or refunds will be allowed once the product is dispatched.
- In the case of defective or damaged products, please contact us within 48 hours of receiving the product to arrange for a replacement or refund.
8. Intellectual Property
All content, including text, images, logos, and product descriptions, found on www.ensud.com is the property of ENSUD. You are not permitted to reproduce, distribute, or modify any content without our written consent.
9. Third-party Links
Our website may contain links to third-party websites. These links are provided for your convenience, and we are not responsible for the content or practices of any linked site.
10. Limitation of Liability
ENSUD will not be liable for any direct, indirect, incidental, or consequential damages that may arise from the use of our website, products, or services. This includes, but is not limited to, damages for loss of profits, data, or goodwill.
11. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time without prior notice. Any changes will be posted on this page, and continued use of the website constitutes your acceptance of the revised terms.
12. Contact Information
For inquiries or support related to these Terms and Conditions, please write to us at helloensud@gmail.com or visit us at:
ENSUD
Peruvampadam, Edivanna PO, Nilambur, Kerala – 679329